Return and Refund Policy
At CAPRA CULTURE, we care about your satisfaction. Please read our Returns & Exchange Policy carefully before placing an order.
Conditions for Returns & Exchanges
- Product received in a Damaged or Defective condition.
- Return/exchange request is made within 5 days of delivery.
- A clear Unboxing Video is provided as proof of condition. Claims without video proof will not be accepted.
How to Request a Return/Exchange
- Email capracultures@gmail.com or WhatsApp +91 70469 00616 with your Order Number and reason for return within 5 days of delivery.
- If reverse pickup is unavailable, you may self-ship the parcel using any reliable courier service.
-
Reverse pickup by Capra Culture is available at a charge of ₹100.
- For self-ship, share the Tracking ID and Order Number on WhatsApp within 2 Working Days after approval.
Return & Exchange Charges
- Exchange fee: ₹100 per product.
- Returns: ₹100 per product deducted from refunds for Return & RTO orders.
- Reverse pickup fee: ₹100 (if requested).
- Forward and reverse Shipping Charges are Non-Refundable.
Important Notes
- Requests made after the 5-Day Window will not be accepted.
-
Stitched, Customized, or Discounted/Sale items are not eligible for return or exchange.
- Products must be returned in Unused, Unworn, Original Packaging with Tag and order number for identification.
Refund Policy
- Refunds are processed Within 7-10 Working Days after the returned item is received and inspected.
- Refunds are issued via UPI/NEFT. Please include bank details (Account Number and IFSC) in the return parcel.
Cancellations
- Orders can be cancelled only Before Dispatch from our warehouse.
- Once shipped, cancellations are not Accepted.
Need Help?
Phone/WhatsApp: +91 70469 00616
Email: capracultures@gmail.com
Hours: Monday to Friday,10:00 AM – 6:00 PM